Terms and Conditions
Introduction
Welcome to Chillar (“We”, “Us” or “Our”)! By accessing or using Our mobile app(s), mobile WAP site(s), website(s) and related services (“Services”), you ("User", "You" or "Your") agree to comply with and be bound by these terms and conditions (“Terms”). If You do not agree with the Terms, You must not use Our Services.
By accessing or using Our Services, You agree to comply with these Terms, Our privacy policy or any other policies referenced herein. If You are using the Services on behalf of a company or organization, You represent and warrant that You have authority to bind that organization to these Terms. You should make sure therefore that You read them carefully before using the Services. Your use of Our Services is also governed by Our privacy policy, which explains how We use, store and share your personal information. By using Our Services, You consent to the collection and processing of Your data in accordance with the privacy policy.
We reserve the right to update and modify these Terms at any time. We shall notify You of any updates by posting updated Terms on this page. Any changes will be effective upon posting the revised Terms on this page, or where required by applicable law, after reasonable notice to Users. We encourage You to review these Terms periodically to stay informed about any changes. By continuing to use Our Services after We have posted updated Terms, You acknowledge and agree to the changes.
You must be at least 18 years of age, or the applicable minimum age of online consent of the region or jurisdiction where You are located, to use Our Services. If You are under the minimum age applicable to You, You must obtain the consent of Your parent or guardian to use Our Services. By agreeing to the Terms, You confirm that You are of legal age or have received parental consent. We reserve the sole right to add, remove or modify Our Services at any time and for any reason. Chillar does not offer any "online money game" or "online money gaming service" as defined under the Promotion and Regulation of Online Gaming Act, 2025. Chillars are earned solely as consideration for completing genuine tasks for Advertisers and do not involve staking of money or other stakes, wagering, or an expectation of monetary gain contingent on the outcome of a game of skill or chance. You are not required to pay any fees, charges, or deposit money to Chillar at any stage. Any request for payment purportedly made on behalf of Chillar should be treated as fraudulent and reported to Us immediately.
Intellectual Property Rights
All content within Our Services, including but not limited to graphics, software, code, music, text, and app assets (the "Content"), are owned by Us or Our licensors, and are protected by copyright, trademark, and other intellectual property laws. You are granted a limited, non exclusive, non-transferable license to access and use the Services solely for personal, non commercial purposes. You are not allowed to copy, distribute, reverse engineer or modify the Content in any way. You are not allowed to try and attempt to extract the source code from Our Services except where expressly permitted under applicable law and You also shouldn't try to translate the Services and Content into other languages or make derivative versions.
Our Services may allow You to create, upload or share content including text, images, videos and other media (“User Content”). By submitting User Content, You grant Us a worldwide, royalty-free, non-exclusive license to use, display, distribute and modify Your content solely for the purpose of operating, improving and promoting the Services. You represent and warrant that You have the necessary rights to submit the User Content and it does not violate any third-party rights, including intellectual property, privacy or publicity rights. You agree not to submit and User Content that is offensive, defamatory, illegal or violates our community guidelines.
Rewards
For every task completed, User is eligible to earn rewards in form of Chillars upon Valid Task Completion. “Advertiser" means the client, brand or partner on whose behalf a task is offered on the Chillar platform, whether engaged directly by Chillar or through a partner/offer network. A reward accrues only upon "Valid Task Completion", a task completed in accordance with the Advertiser's stated requirements and confirmed by the Advertiser or its designated third-party affiliate, in its system, as genuine and not resulting from fraud, manipulation, or other invalid activity. Whether a task qualifies as a Valid Task Completion is determined solely by the Advertiser to Us; Chillar shall not be liable for any reward not validated, recorded or reported by the Advertiser, regardless of cause.
Tasks hosted directly on the Chillar platform are supported by Our team. Tasks run through an Advertiser or partner network are validated by that Advertiser/partner, and We are not the resolver of disputes concerning such tasks.
A User may raise a missing-reward dispute only after 72 hours from task completion; Chillar cannot expedite an Advertiser's crediting process. The dispute must be raised within 30 days, and the User bears the burden of providing supporting evidence, including proof of identity, task/offer details, and screenshots. No claim will be entertained after 3 months from the date of task completion. If the Advertiser has not provided confirmation of Valid Task Completion to Chillar within 3 months of task completion, Chillar reserves the right to close the enquiry without further liability to the User. Chillar is not liable for rewards lost or not credited to the User's wallet due to internet connectivity issues, bugs in the Chillar system, incorrect UPI ID provided by User or inactive wallet or any other factors. Chillar is not liable to make any payment to the User if the pertinent payment from Advertiser is not received by Chillar.
Chillars credited to the User in the Chillar wallet & cash converted from Chillars will expire from the User's wallet if not utilized within 60 days of accrual. In other words, if a User doesn't redeem coins/ cash earned from coins within 60 days of earning them, they will then be expunged from the User's wallet. An account is deemed inactive after 12 consecutive months unless the User, during that period, has (i) logged in, (ii) redeemed a reward, or (iii) completed at least one new task personally initiated by the User. Passive accrual of referral rewards from activity initiated more than 12 months prior does not count as activity for this purpose. Chillar may modify this inactivity threshold from time to time and may close an inactive account, including forfeiture of any unredeemed balance, without compensation.
Rewards redeemed by a User are powered using third-party applications. Chillar is not responsible for failed or unsuccessful reward redemption transactions and repayment of the same.
Limitation of Authority
User shall have no authority to bind, obligate or commit Chillar in any manner, including by any promise or representation, whether oral or written, unless specifically authorized by Chillar in writing. Chillar shall not be liable for delays or failure in performance due to events beyond its reasonable control including but not limited to technical outages, cyber incidents, platform or advertiser failures, governmental actions, natural disasters or third-party service failures. Performance shall be deemed suspended for the duration of such Force Majeure Event.
Disputes
In the event any dispute, arbitration or litigation arises out of in connection with or as a result of any act or omission by User according to Terms of this agreement (“Agreement”) or failure to perform as the case may be, User shall cooperate fully with Chillar to resolve the same. User agrees to indemnify, defend and hold harmless Chillar, company which manages and operates Chillar, its subsidiaries, representatives, affiliates, employees, officers and agents of and from any and all third-party claims, demands, actions, losses, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to: (i) the User's use of the Services; (ii) the User Content submitted by the User; or (iii) the User's breach of this Agreement or violation of applicable law.
Training
Chillar will provide the User with instructions and materials designed to assist the User in completing a task/ offer provided in Chillar. Upon clicking the offer, the User shall be redirected to the environment/ platform of Advertiser or third party, with whom the User shall independently choose to transact after being redirected away from Chillar. The User’s usage of such third party’s environment/ platform shall be governed by terms and conditions of the respective third party.
Non-Solicitation
User will not on behalf of himself or any third party, employ or seek to employ any person employed by or engaged by Chillar and its team around the world or otherwise directly or indirectly induce such persons to leave their employment.
Confidential Information
While You are using Chillar and thereafter, You will hold in strictest confidence, maintain as confidential and not disclose to any third party the following: (i) Any and all information concerning Chillar's present or former users including their names and identities, locations and addresses, their employees and representatives, business practices as well as the information sought to be gathered and actually gathered in connection with the Services provided by Chillar to its users; (ii) Any and all information concerning Chillar's employees and representatives as well as any information designated orally or in writing as confidential by Chillar App regarding Chillar's sales methods, plans and records, Chillar App's collections on behalf of its customers, all written communications, training and marketing materials and all other like documents not disseminated to the general public including computer programs and printouts as well as any other confidential information regarded by Chillar as a trade secret or otherwise protected from disclosure under applicable law. The User may, in accordance with the foregoing, use such information solely as necessary in the User's use of Chillar.
User Conduct
User shall not: (a) use a VPN, proxy, single-use phone number, or fake identity document to conceal identity or location; (b) hold, create, or operate more than one account; (c) share an account with any other person; (d) use bots, scripts, macros, web crawlers, or cheat-utility software to complete tasks; (e) participate in a botnet, click farm, or similar collusive scheme; (f) submit altered, false, or fraudulent evidence of task completion; (g) share task or survey answers with, or coach, other Users; or (h) misuse support channels to raise false or frivolous reward claims. Any such breach entitles Chillar to terminate the account and void any unredeemed Chillars or pending balance, without notice.
Termination of Access and Limitation of Liability
Notwithstanding the cases of fraud, abuse, or security incident, We may suspend or terminate Your account and access to Our Services at Our sole discretion, without notice, if We believe You have violated these Terms, engaged in any illegal or fraudulent activities, or otherwise caused harm to the Services or other users. Upon termination, You must stop using the Services and may lose access to any Chillars associated with Your account. Any pending or not-yet-validated balance at the time of termination stands forfeited, and Chillar shall have no obligation to credit or redeem such balance. Chillar's aggregate liability to a User arising out of or in connection with these Terms, whether in contract, tort or otherwise, shall not exceed the total value of Chillars credited to that User in the 3 months preceding the claim. Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, fraudulent misrepresentation, or any liability that cannot be excluded or limited under applicable Indian law. Subject to the foregoing, Chillar shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or data.
We cannot control and have no duty to take any action regarding how You may interpret and use the Content or what actions You may take as a result of having been exposed to the Content and You hereby release Us from all liability for You having acquired or not acquired Content through the Services.
Miscellaneous
Chillar services are available only to and can only be used by an individual who can form legally binding contracts as per the laws applicable to the User in their jurisdiction. Chillar services are available only to individuals who are capable of entering into legally binding contracts under the laws applicable to them in their respective jurisdiction. The term individual shall only include a living person and does not include all other legal creations. The Services are not for the use of minors under the age of 18 or to any User suspended or removed from accessing Chillar for any reason. Each notice to either Chillar or User required hereunder shall be in writing and emailed to the addresses provided by the parties unless and until any such address is changed in writing. Chillar and User shall exercise their best efforts to communicate to the other any such change in address. Such notices shall be deemed given when mailed by certified mail, return receipt requested. Any written notice may be personally delivered but personally delivered notices shall be deemed given on the date of actual receipt.
This Agreement contains the entire understanding and agreement between the parties and supersedes all prior written agreements, understandings and negotiations both written and oral between the Parties. Chillar reserves the right to make changes to the Site related policies and agreements, the terms of services and the Privacy Policy at any time. Chillar may assign this Agreement to any successor to all or part of its business or any parent, subsidiary or an affiliated company. User may not assign these Terms, or any part thereof without Chillar's written consent.
Nothing contained in these Terms shall be deemed to create any employment, agency, partnership, joint venture or independent contractor relationship between the User and Chillar. User participate in the Services solely as independent platform users. Nothing herein is intended to create nor should be construed as creating the relationship of employer and employee. These terms shall be governed by and construed in accordance with the laws of India without regard to conflicts of laws principles. The Courts of Bengaluru, Karnataka, India shall have the exclusive jurisdiction pertaining to any matter arising out of Terms of this agreement or Your use of Services. If any provision of the Terms of this Agreement is found to be invalid, illegal or unenforceable, the validity of the other provisions shall not be affected thereby and that part shall remain enforced. Furthermore, the User agrees to abide by all local, state, and national laws where applicable. It shall be the User's responsibility to read and understand the terms and conditions of the agreement and privacy policy updated from time to time and the Chillar shall not be responsible for any failure therein on the part of the User. No agency, partnership, joint venture, or employment is created as a result of these Terms and you do not have any authority of any kind to bind Us in any respect whatsoever.
Reward Redemption terms for Chillar Platform
- The Rewards are in form of Chillars.
- Once the User has obtained the minimum threshold of Chillars required for redemption, the User may choose to redeem the same in the available formats such as cash, gift cards, coupons, mobile recharges or top-ups, etc.
- The User acknowledges that subject to time taken by external third parties handling redemptions, any transactions on Chillar Platform may take up to 7 business days to be processed. In rare circumstances it may also take longer.
- At the time of the redemption transaction, Users may also be required to take note of certain additional terms and conditions and such additional terms and conditions shall also govern the transaction. To the extent that the additional terms and conditions contain any clause that is conflicting with the present terms and conditions, the additional terms and conditions shall prevail.
- Where applicable, Chillar shall deduct withholding tax, if any, as per the applicable law.
- Chillar reserves the right to verify a User's identity, to its satisfaction, before crediting or releasing any redemptions, including by verifying the User's registered phone number directly or through a third-party verification service. Chillar may withhold a redemption pending such verification and may deactivate the account if the User is unable or unwilling to comply.
Contact
In respect of any campaigns/ offers running, to run or to be executed in the future or not to be executed on the Chillar platform is the sole and absolute discretion of Chillar to run or not run a campaign or use complete/ partial information from the campaign as provided to Chillar App.
Chillar is developed, managed and operated by GreedyGame Media Private Limited, its subsidiaries, representatives or affiliates. If You have any questions or suggestions about these Terms or any grievances, do not hesitate to reach out to Us at chillarappofficial@gmail.com. For legal specific grievances, kindly reach out to counsel@greedygame.com.